First Thursday Seminars Frequently Asked Questions
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If you are behind a firewall and you are trying to view a event that is in HTTP format, you may have to reconfigure your protocol to stream this event. Please check with your network administrator.
Our Seminars do not require a password.
Network congestion can occur at any time due to the following problems:
• If you are connecting to the Internet through a modem.
• You are trying to access an event during peak Internet traffic hours.
• If you are connecting to the Internet from outside Northern America.
• There is heavy traffic on your company network.
To alleviate network congestion, you may want to consider the following:
• Upgrading to a faster connection
• Minimize the amount of applications you are running while accessing the event
• Try accessing the event during an off-peak Internet traffic period.
To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation at a later time when network congestion may have lessened.
Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:
If you see a broken puzzle piece, then Windows Media Player may not be properly installed. Click the link to download Windows Media Player and reinstall it. If you are within a corporate firewall/proxy server, Windows Media Player may not be using the correct proxy server settings. Symptoms may include messages that read, Could not locate server: xxxxxx or cannot open: xxxxxx. To fix these settings automatically, try re-installing Windows Media Player. Or, you may fix these settings manually, as follows:
When using Windows Media Player 10 or 11 complete the following steps:
This may be related to incorrect proxy settings in the Windows media player. Please see FAQ "I can't see the test video" above. Or you may not have permission to access live streams.
Where do I find the link for the Webcast?
The link will be available at the top of the
Course Detail page the day of the broadcast.
Federal Greenhouse Gas Emissions Accounting and Reporting
Where do I find Satellite Downlink information?
From the Course Details page click on the the link to Live Satellite Broadcast Instructions
How do I check my connection speed?
Windows Media Player will automatically detect
your connection speed by default
and does not need to be set manually. If you need to change this setting go to Tools
Options, and click the Performance tab. Go to the dialog box Connection Speed
and click the radio button next to Choose connection speed to pick the appropriate
connection speed for your computer.
Test my Broadband Now - Java is required to run the test. Get Java
Do I have to have permission to view this Webcast from my local IT Department?
Many Federal facilities require approval to view Streaming Video from desktop computers inside their Firewalls. Contact your supervisor or IT Support to request assistance and permission. They may have to adjust their Firewall to accommodate access to the Seminar.
Have you registered at http://184.108.40.206/workshops/registration.ws? When you register you will receive an email a week before the Seminar confirming you have registered. It will also include links to the course details such as the Learner Guide, Slide Handouts, Satellite Downlink and Webcast links. If you have registered and don't receive the email, check your Spam folder.
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